HP Region code for printer

While I was living in France I needed a new printer/scanner and decided to buy a HP Photosmart Premium, a combined office machine with everything you need for your home-office. It was not really cheap but it was said that buying directly from the internet would give a 50€ cash-back.

The machine itself runs fine apart some minor problems while scanning but …

The first problem I had was to get my cash-back money. I tried to contact the support via mail and received the answer I should try to call a certain support line. I tried but could not get anyone on the phone so after some tries I just gave up and thought I might as well live with the price I paid. Anyway, the ink for the printer cost quite a fortune and you learn fast where HP makes its real money!

Now I moved to Australia and naturally I moved my printer too.

Lately I ran out of yellow ink and went into a shop to buy a replacement cartridge of yellow. In the shop I was already astonished that there were no 364 cartridges to buy but 564 cartridges which are described as valid replacement for my HP Photosmart Premium c309a.

Back home I got shocked. Not that the cartridge didn’t fit. It was looking exactly like the 364 one which I wanted to replace … but the printer denied to use this original HP cartridge which is the right one for my printer !!! (in Australia)

I called the support and learned that each HP printer has a region code which can be altered three times only and that because I moved to Australia I have to change the region code now. But they could not help me directly and I cannot change the code myself as it seems, the passed the issue to a second level support which should call me within 48h. Naturally I didn’t get any calls.

Since then I had about half a dozen mails exchanged with the support and each time I got a phone no. to call where I am promised that I will get a call from someone who can change the region code of my printer for me.

So far I am still waiting (about 2 week now and several attempts!).

In the meanwhile I learned from the support hotline that if I change the region code my other (nearly full cartridges) will not work any more because they are bought in France! A full set of cartridges cost about $100,- AUD … are they insane?

My conclusion … after so many years of buying HP notebooks and printers from laser to office machines I am extremely disappointed and will not buy anything from HP any more.

And I can only warn everybody to reconsider if he wants to buy from such a Producer because this is purely rip-off of their customers.

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2 Responses to HP Region code for printer

  1. Dieter says:

    same with me on a C4180. Bought during my stay in Korea now I´m in India. No cartriges there – therefore I bought some with a different no in germany (my home country). Now I have Korean and German cartriges and can either use these or that ones by switching regional codes. As this seems to be allowed only 3times I can throw away some of my black Koreans or coloured Germans.

  2. Dyrathror says:

    Hi Dieter,

    in the meanwhile I could get hold on a used Lexmark Color Laser Printer which I am using now. Before we leave Australia I will either drop the printer or buy another supply of cartridges depending on the Lexmark region code policy.

    HP shows a typical sign of most global companies. They want to make sure that they benefit from having a global setup but at the same time ensure that their customers don’t have the same advantage to maximize their profit margin.

    D.

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